Privacy Policy
Last updated: 13 Jan 2026 • Next review in —
Information we collect
We collect contact details, booking information, and site usage data necessary to provide services.
- Contact details: name, email, phone number, service address
- Service and billing: appointment dates, service notes, invoices and payment confirmations
- Website and devices: IP address, browser type, pages viewed, and interactions for fraud prevention and analytics
- Communications: emails, calls, and messages related to quotes and support
We collect information directly from you, from your device when using our site, and from service providers involved in payment processing and scheduling. We do not collect sensitive categories unless strictly required to deliver the service you request.
How we use information
- To schedule and deliver chimney services
- To send appointment confirmations and updates
- To improve our website and support
- To comply with legal, tax, and safety obligations in Canada
- To prevent spam, fraud, and abuse of our booking systems
Processing is based on your consent, contract performance, and legitimate interests aligned with PIPEDA principles of accountability, limiting collection, and safeguards. We retain data only as long as necessary for these purposes or as required by law.
Your rights
You may request access, correction, or deletion of your data in line with PIPEDA and provincial laws.
- Access: receive a copy of your personal information we hold
- Correction: update inaccurate or incomplete details
- Deletion: request erasure when data is no longer required
- Consent: withdraw analytics cookie consent at any time
To exercise these rights, contact us using the details below or submit a request via our data request form.
Contact
Email [email protected] or call +1 (437) 286-9743 regarding privacy concerns.
If unresolved, you may contact the Office of the Privacy Commissioner of Canada (OPC) in your province or territory.